Frequently Asked Questions
Everything you need to know about bringing global luxury to your home.
What is the typical delivery timeframe for furniture?
Most in-stock furniture items are delivered within 7-14 business days. Custom or oversized pieces may take longer depending on your location and the specific white-glove delivery requirements.
Do you offer international shipping?
Yes, OneWorld Collection ships to over 50 countries. Shipping costs and import duties are calculated at checkout based on the destination and weight of your order.
What is your return policy for home decor?
We offer a 30-day return window for most decor items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order progress by logging into your account on our website.
Are your materials sustainably sourced?
We are committed to ethical sourcing. Many of our wooden collections are crafted from reclaimed timber or FSC-certified forests, ensuring high-quality craftsmanship with a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible purchases.